Thank you for your purchase with us. We hope you are completely satisfied with your product/s. However, if you have any issues with the item you have received, please see below for our cancellation and return policy.

If there is a fault or defect with your item, please get in touch with us with us. We will require your order number, an explanation alongside photos of the issue, and when your product was delivered. Please provide as much detail as possible so that we can resolve this either in-house for our stock models or with the manufacturer for made-to-order items.

Regarding Ex-Display products, it is your duty to ensure you are happy with the condition of the product before making your purchase. We are more than happy to provide videos, photos and descriptions of Ex-Display sofas, and you may view the product in-person at our Rotherham showroom. If we have outlined the condition of the product prior to purchase but you are unhappy upon receiving it, we cannot accept returns or refunds for it. Please contact us for more information on Ex-Display items.

We accept cancellations for non made-to-order products within 24 hours of receiving your order. We will provide you with a full refund to your original method of payment.

We cannot accept cancellations or returns for made-to-order products. If a product has at least 3 swatches to choose from, then this is a made-to-order item. It is vital that you check your order carefully before placing it, especially including measurements and fabric or leather colour. If you need assistance placing your order or feel as though you have made a mistake during the ordering process, please reach out to us as soon as possible via sales@homeflair.com or via phone on 01709 376633 and we will be able to make alterations to your order, providing that it has not already been put into production.

Please be aware that our customer support lines are only active during opening hours; 10am - 5pm Monday to Saturday and 10am - 4pm Sundays.