Homeflair Cancellations & Returns
At Homeflair, we understand circumstances can change and that you may need to cancel your order or return a product you have purchased from us. This Cancellation and Returns Policy only applies if you made your purchase with the Homeflair online shop, over the telephone or in our store.
Whatever your reason, as with any purchase, your order with Homeflair is a legal agreement. This applies to any orders that may need to be cancelled, and products already delivered that may need to be returned.
In this section, we’ll cover how to cancel an order or return a product under the terms of your contract. By following the steps below, returning or cancelling your order can be straightforward.
We can arrange for our delivery team to visit your home and collect the product you wish to return. You can find the details of our standard collection charges below.
Our collection charges, which cover our standard area within a 30-mile radius of any Homeflair store are as follows:
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Your right to cancel
You have the right to cancel your contract with Homeflair within 30 days following on from the day that you or your chosen third party acquires physical possession of your products, or physical possession of your products, or;
- physical possession of your last product, if you have ordered multiple products in a single order which are being delivered separately, or
- physical possession of the last piece or lot of a product, if your product consists of multiple pieces or lots.
Your cancellation period expires after 30 days from whichever of the above applies to you.
During this 30-day period you can cancel your contract at any time.
To exercise your right to cancel, please inform us as quickly as possible of your decision to cancel your contract in a clear statement by phone call, email or fax within the 30-day cancellation period. It’s important to bear in mind that if you wish to cancel your contract, you are responsible for demonstrating you have done so. We always recommend you use a traceable postage method or setting a ‘read’ receipt on your email to avoid any queries.
However you wish to contact us, you can find our details below.
Telephone: 01709 376633